A few days ago, according to media reports, Mr. Tu, owner of Nanchang Tesla, said he bought the model 3 for only six days. After the second charge, he suddenly turned off the power and couldn’t start, and the windows couldn’t be closed, so he had to use a paper shell to block it.
“I’m charging on the super charging pile. This is the second charging (after I bought the new car). Before I drove away, I pulled off the charging head in place. When I was ready to leave, the car vibrated violently, and then a series of fault codes were displayed on the main screen.” Mr. Tu said.
In this regard, Tesla after-sales person in charge said that it is because the current of the national grid is too large. “From the diagnostic data, it is caused by instantaneous current overload. We carry out a rectification according to 220 V or 380 V, but the voltage of the national grid will suddenly rise.”
“It’s not always the problem of the vehicle. Although the vehicle is eventually charged, it’s also the vehicle fault caused by charging overload. It’s the problem of charging pile.”
After the incident, Mr. Tu, the owner of the car, hopes to return and replace the car, but Tesla is only willing to replace the damaged parts for free, and the two sides are still negotiating.
In the early morning of January 31, in response to the incident, State Grid Nanchang power supply company issued a statement saying: Tesla’s own charging station has its own charging technical standards. Tesla electric vehicle is directly connected with Tesla’s special charging device and used, rather than connected to Tesla’s electric vehicle by the power line. In use, the voltage of the power line is stable and normal, and other surrounding electrical equipment is also normal It is suggested that Tesla ask professionals to find out the cause of vehicle charging fault.