On September 23, the cover news reported that the “Ding Yi Zhen style” payment window in Wanyuan, Sichuan Province? “The chair is put aside by the masses” has aroused great attention and attention of all parties. On September 24, Wanyuan Chuantou water company, an enterprise involved, publicly apologized.
In the letter of apology, the company said that it was sorry for the users who reported the “half squat” payment posture in the video, and had contacted with them to apologize face to face. Through this incident, the company fully realized the shortcomings of its own work, we will face the problems, strengthen the rectification, consciously accept the supervision of all sectors of society, and constantly improve our water supply service.
At the same time, the company held an emergency meeting and made the following rectification measures: to dispatch more staff to do a good job in the service work during the peak period of payment, and timely solve the problems and difficulties raised by users; immediately remove the glass partition of the toll hall and put all the seats in place.
Chen Yiming, the company’s head, said that the purpose of sending more staff to do a good job in the peak payment period is to avoid the recurrence of similar situations. The purpose of demolishing the glass partition of the payment hall is to better serve the masses and enhance the affinity of the people.