Sina science and technology news on the afternoon of August 27, Didi released the “drunk passenger safety transparency report” in the second quarter of 2020, and actively publicized the in car conflicts and data caused by drunken car Hailing passengers on the Internet, and reminded users to use safety functions and enhance safety awareness in view of drunk riding scenes.
This is the sixth safety transparency report released by Didi. In the second quarter of 2020, Didi received a total of 10130 complaints related to drunkenness, which is equivalent to one complaint received by customer service every 12 minutes.
Among them, 364 complaints (quarrel, fight, fight, etc.) caused by drunk passengers; 477 complaints about verbal harassment or physical harassment caused by drunk passengers (asking for wechat, vulgar language, physical touch, etc.).
The complaint rate of physical conflict caused by drunk passengers decreased by 66.4% year on year
The management of drunken scene of online car Hailing is complex, which may lead to conflicts between drivers and passengers, as well as potential safety hazards such as drivers or passengers being injured.
In 2019, the platform received more than 12 million complaints about uncivilized behavior, 19% of which were caused by drunkenness. In July 2020, Didi public Council invited netizens to vote on the “top 10 uncivilized behaviors of online car Hailing”, and drunken trouble making ranked first among the uncivilized behaviors of passengers.
According to the report, in the second quarter of 2020, there were 364 complaints about physical conflicts caused by drunkenness, accounting for 17.6% of the total number of complaints.